It never shipped
The order is paid and days later there is still no fulfilment. Nobody notices until the customer writes in.
Know which parcels never arrived
Shopify tells you what you sold. Scandog tells you what actually reached the customer, and what is stuck somewhere on the way.
Install on Shopify 7 days free, then $3.99 a month
Three ways a parcel disappears
It shipped without a number
The label was never created, or the tracking number never made it into the order. Nobody can tell where the parcel is.
It got stuck on the way
The carrier scanned it once and then went quiet. The longer that lasts, the harder the claim gets.
How it works
- 1
Install it in one click
Scandog opens inside your Shopify admin and loads your orders by itself. There is nothing to configure.
- 2
It checks the carriers
For some carriers automatically, for others after you paste your API key. The rest it follows using what Shopify knows.
- 3
You get one email in the morning
A short list of the parcels that need attention. You open the app only when something is wrong.
What Scandog watches
- Orders that were paid but never shipped
- Shipments sent without a tracking number
- Parcels waiting at a pickup point, not collected
- Parcels stuck in transit
- Storage time running out
- Returns on their way back to you
- Shipments with no news for too long
Carriers
Scandog reads statuses from several sources and uses whichever one can answer for a given parcel.
Automatically
Česká pošta and Balíkovna. Nothing to set up.
After you paste a key
Zásilkovna, PPL, DPD and Balíkobot.
Everything else
Followed from the data Shopify holds, with a direct link to the carrier's own tracking page.
Pricing
$3.99 / month
Seven days free. One price, no limit on the number of orders, billed through Shopify and cancellable there at any time.
Questions
Do I have to set anything up?
No. After installing, Scandog loads your orders and starts watching them. Carrier keys are optional and only widen what it can see.
Will I see my older orders?
Shopify gives apps the last 60 days of orders. Anything older stays out of reach, which is fine for watching parcels in flight.
Does it email my customers?
No. Scandog writes only to you. It is a tool for the merchant, not a customer notification service.
Which Shopify plan do I need?
Any of them. Scandog uses the standard Shopify admin access that every store has.